Terms of service

Terms of Service

XENSOR CONSULTING LTD | Effective date: 12 November 2026

1. About these terms

These Terms of Service govern purchases of digital business assessment services from XENSOR CONSULTING LTD (company number 17544329), registered at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Contact: support@xensorconsulting.co.uk. The registered office is not a walk-in customer service location.

By placing an order, you agree to the terms presented to you before checkout, subject to any rights that cannot legally be excluded. These terms should be read with our Refund & Cancellation Policy and Privacy Policy.

2. Services and scope

We offer five fixed-price assessment services: Digital Presence Evaluation (€119.72); Business Visibility Assessment (€239.44); Market & Competitor Analysis (€597.40); Digital Growth Strategy Report (€896.70); and Comprehensive Business Assessment (€1,195.07).

The applicable product page describes the particular assessment and its deliverables. Each service results in an electronically delivered PDF report; no physical item is supplied. Reports use publicly accessible sources, AI-assisted research (including ChatGPT/OpenAI) and human review. The report is an assessment based on information available when prepared, not a guarantee of a particular commercial result.

3. Ordering and payment

Orders are placed through our Shopify checkout. The price and applicable taxes are shown at checkout before payment. Advertised prices are intended to be VAT-inclusive, subject to correct tax treatment for the customer and transaction. Payment must be successfully authorised before an order can proceed.

An order confirmation acknowledges receipt of the order. For legal review: confirm when the contract is formed and the precise wording of any order-acceptance or cancellation communication.

4. Information required from customers

To prepare a personalised assessment, we ask the customer to supply the business website URL. Customers should supply a URL they are authorised to request an assessment of and should not send confidential files, passwords, sensitive personal information or private customer records.

If a website is inaccessible, invalid or unsuitable for the agreed assessment, we may ask for a working alternative or clarification. If the service cannot reasonably be completed, we will discuss cancellation and any refund due under the Refund & Cancellation Policy and applicable law.

5. Preparation and delivery

Our standard delivery target is a PDF report emailed as an attachment to the checkout email address within 24 elapsed hours after we receive a usable business website URL. We will notify customers if a delay is anticipated or occurs. Delivery issues may be reported to support@xensorconsulting.co.uk.

For operational review: confirm whether the 24-hour commitment can be met every day, including weekends and holidays, and define the remedy for late delivery consistently with the Refund & Cancellation Policy.

6. Corrections and service quality

If a customer identifies a factual error, they may email their order number, relevant report section and explanation. We will assess the issue and ordinarily offer a corrected PDF at no additional charge where an error is confirmed. Requests for new research or a change in the agreed scope may require a separate purchase or quotation.

Our correction process does not remove statutory rights to repeat performance, a price reduction, cancellation, refund or other remedies where applicable. For operational review: set a realistic response and correction timeframe.

7. Cancellation and refunds

Consumer cancellation rights, including any applicable 14-day cancellation period, are governed by law and explained in our Refund & Cancellation Policy. Where we intend to begin providing a service within a statutory cancellation period, we will obtain any express request and acknowledgement required by applicable law before commencing.

Neither purchase, provision of a URL nor receipt of a PDF automatically removes statutory cancellation rights. Any amount payable after cancellation, or any exception following full performance, applies only where the legal requirements have been satisfied. Business purchases may be subject to different contractual cancellation terms, without affecting mandatory legal rights.

8. Acceptable use and customer responsibilities

Customers must provide accurate order contact details and must not use our services for unlawful purposes. Customers should not present an illustrative analysis as a certified audit or a guarantee of business performance. Customers remain responsible for evaluating recommendations before implementing them.

9. Intellectual property and permitted use

Unless expressly stated otherwise on the product page, customers may use the PDF report internally for their own personal or business decision-making and may share it with their professional advisers for that purpose. They must not falsely attribute, materially misrepresent or commercially resell the report as an independent XENSOR service without permission.

For legal review: confirm the intended licence, permitted client sharing, ownership of original report text and any treatment of third-party public-source content.

10. Nature of recommendations and limitations

Reports are informational business research and assessments, not legal, accounting, investment or other regulated professional advice. Publicly available information may be incomplete, outdated or change after preparation. No specific ranking, revenue, traffic, conversion, cost saving or commercial outcome is promised.

Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud or fraudulent misrepresentation or mandatory consumer remedies. Any proposed limitation of liability must be separately reviewed for fairness, enforceability and compatibility with UK and EU consumer laws.

11. Personal information

We handle personal information in accordance with our Privacy Policy. Order processing may involve Shopify and enabled payment services. Report preparation may involve ChatGPT/OpenAI; completed PDFs are sent by email attachment. Customers should review the Privacy Policy for details of processing, rights and contact routes.

12. Complaints and contact

Questions, delivery problems, corrections and complaints may be emailed to support@xensorconsulting.co.uk. Include the order number and a concise description so we can investigate. For operational review: confirm complaint response times and escalation arrangements.

13. Governing law and consumer protections

For legal review: confirm an appropriate governing-law and dispute-resolution clause for sales to both UK and EU consumers and business customers. No clause should deprive consumers of mandatory protections applicable in their country of habitual residence.

14. Changes to these terms

We may update these terms for future orders. The version made available at the time a customer enters into a contract will ordinarily govern that order unless the parties lawfully agree otherwise. Effective date: 12 November 2026.

Items requiring confirmation before publication

Legal: contract formation; UK/EU cancellation notices and express-start mechanism; licence/IP wording; governing law; liability limits; complaint process. Operational: 24-hour delivery coverage; missing/unusable URL procedure; correction timeframe; payment/tax configuration. Privacy: consistency with the approved Privacy Policy, including actual AI, email and storage arrangements.