Refund policy

Refund & Cancellation Policy

Effective date: 12 November 2026

1. About this policy

This policy explains cancellations, refunds, delivery issues and corrections for digital business assessment services purchased from XENSOR CONSULTING LTD. Nothing in this policy excludes or limits statutory consumer rights.

2. Services

Our services are Digital Presence Evaluation, Business Visibility Assessment, Market & Competitor Analysis, Digital Growth Strategy Report, and Comprehensive Business Assessment. Customers supply a public business website URL. We prepare an AI-assisted, human-reviewed PDF assessment and email it to the checkout email address. No physical goods are shipped. No particular business result is guaranteed.

3. Delivery

Our standard delivery target is within 24 elapsed hours after receiving a usable business website URL. If a URL is missing, inaccessible or insufficient, we will ask for clarification or an alternative. If delivery is delayed or cannot be completed as agreed, contact support@xensorconsulting.co.uk for an appropriate resolution, including a refund where legally required.

4. Consumer cancellation rights

Consumers may have a statutory right to cancel a distance service contract within 14 days from contract conclusion, subject to applicable UK or EU rules. If we propose to begin service during the cancellation period, we will obtain any express request, consent and acknowledgement required by applicable law before starting. Where lawful conditions are satisfied, a consumer cancelling after work begins may owe a proportionate amount for services supplied. Rights may cease after full performance only where the applicable legal requirements are met. A purchase, URL submission or PDF delivery alone does not waive cancellation rights.

5. Missing or unusable URL

If we have not received a usable URL, we may request it by email and will not begin preparation without sufficient information. Customers may contact us to cancel; refunds or amounts payable are governed by the contract and applicable law.

6. Factual corrections

If a report contains a suspected factual error, email support@xensorconsulting.co.uk with your order number, the affected section and a description. We will review the concern against the agreed scope and available sources. Confirmed errors will normally be corrected without additional charge, and a revised PDF sent. Extra research outside the original scope may be separately quoted. This process does not limit statutory remedies.

7. Non-delivery or defective service

If a report is missing, inaccessible, materially different from the description or legally nonconforming, contact us. Available remedies may include delivery, correction, repeat performance, price reduction or refund depending on applicable law. Customers will not be required to accept a correction where law provides another remedy.

8. Business customers

Purchases made in the course of business may be subject to different contractual cancellation terms than consumer purchases. Applicable statutory protections and agreed purchase terms still apply.

9. Refund processing

Approved refunds will normally be made to the original payment method within the time required by applicable law. We will communicate the outcome of refund requests.

10. Contact

XENSOR CONSULTING LTD | support@xensorconsulting.co.uk | 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. The registered office is not a walk-in service location.