Shipping policy

Shipping & Digital Delivery Policy

XENSOR CONSULTING LTD

Last updated: 12 November 2026

XENSOR CONSULTING LTD provides professional digital business assessment and research services.

All products purchased through our online store are delivered electronically as PDF reports. We do not sell, ship or deliver physical products.

Following a successful purchase, customers are required to provide the business website URL associated with their selected assessment service.

Our team prepares the assessment using AI-assisted research and human review.

The completed PDF report is delivered as an email attachment to the email address provided during checkout.

Our standard delivery timeframe is within 24 hours of receiving the required business website URL.

This timeframe begins once we receive a valid and accessible website URL containing sufficient information to prepare the purchased assessment.

If additional clarification is necessary, we will contact the customer using their order email address.

We will notify customers of any anticipated delay and explain the available options.

As all services are delivered electronically:

No physical shipping is required.
No shipping or postage fees apply.
No physical delivery address is required for fulfilment, although billing information may be requested during checkout.

If you have not received your PDF report within the stated delivery timeframe, please check your email inbox and spam or junk folders.

If the report has not arrived, contact us at support@xensorconsulting.co.uk with your order number.

We will investigate and arrange redelivery where appropriate.

Customers are responsible for providing an accurate email address during checkout.

If an incorrect email address was submitted, please contact our support team as soon as possible so we can verify the order and assist with delivery.

For information about cancellations, refunds, non-delivery and customer rights, please refer to our Refund & Cancellation Policy.

Nothing in this policy limits applicable statutory consumer rights.

XENSOR CONSULTING LTD

Company Number: 17544329

Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom